What People Are Saying

“Since joining (HIPSO) we have had an increase because of the ease of using the system by our busy nurses. The data is electronically made available to the Risk manager in ‘real time’ allowing for safety issues to be addressed in a more timely manner.”
CB-VP, Quality/Risk Management


Q. What is a PSO

A. A Patient Safety Organization is a stand-alone entity or a component or another organization that is listed by AHRQ based on self-analysis that the entity or component organization meets the criteria as established in the Patient Safety Rule.


Q. What is the purpose of a PSO?

A. The Patient Safety Rule sets a framework by which hospitals, doctors and other healthcare providers may voluntarily report information to PSOs on a privileged and confidential basis for the analysis of events involving patent safety.

The Patient Safety Rule outlines how PSO’s can be a source of confidential and privileged external advice for healthcare providers seeking to understand and minimize the risks and hazards of healthcare delivery.


Q. Why is it important for healthcare providers to work with a PSO?

A. A PSO serves as an independent, expert organization that will collect, analyze and aggregate data submitted by healthcare organizations to develop insights into the underlying causes of patient safety events.

The protections of the Patient Safety Rule will enable the PSO to work with multiple providers to routinely gather and analyze a data from a large number of patient safety events to understand the underlying causes of patient harm from adverse events and to develop more reliable information on how best to improve patient safety.


Q. What are the privacy and confidentiality protections members of a PSO?

A. The Patient Safety Act and rule make information submitted to a PSO privileged and confidential. Subject to certain specific exceptions, the data submitted to a PSO may not be used in criminal, civil administrative, or disciplinary proceedings.


Q. Is joining a PSO critical for your organization?

A. The national focus on patient safety is gaining momentum. The Federal government is focusing on programs that will tie reimbursement to patient safety and quality indicators. Private insurance companies are working toward doing the same.

The financial incentives are a reality and a motivator, but your goal is to improve patient safety which will lead to better care and fewer adverse events.

Joining or not joining is your decision. The primary benefits are twofold: improved patient safety through a collaborative effort and the enhanced legal protections provided by being a member.


Q. What is the statutory law behind a patient Safety Organization?

A. The Patient Safety and Quality Improvement Act of 2005.


Q. Does the Patient Safety and Quality Improvement Act (PSQIA) cover Peer Review?

A. Yes. The PSQIA actually encourages peer review by creating a legal environment for:

  • Privilege: With only limited exceptions, the statute places “Patient Safety Work Product” beyond the reach of both State and Federal courts and administrative bodies, even if it is subpoenaed.
  • Confidentiality: The PSQIA places a burden upon healthcare providers and others not to disclose “Patient Safety Work Product” without a permitted disclosure, and even imposes penalties if this information is released.


Q. How do I contact HIPSO?

A. There are several ways by which you may contact us.

  • Call 1.334.323.4132
  • Send an e-mail to: mhowatt@healthcarepso.com
  • Snail mail to:
    HIPSO, Inc., P.O. Box 211299, Montgomery, Al. 36121-1299
  • Or request a demo today.






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